PointNext makes sure that your customers get the support they need – not just what their warranty will give them. With 3 different levels of service to suit their business and budget, give your customers the freedom to focus on what they do best, and offer new support services or combine them with your own.
This is a series of product-specific support services that are designed to help keep your customers IT infrastructure optimized and connected. PointNext Tech Care includes HPE Infosite, an AI powered, automated sysadmin that keeps your customers HPE products, patched, updated and optimized so you don’t have to. Tech Care is also backed by product experts who can provide general care and guidance. It also features:
With Complete Care you can offer your customers a dedicated HPE PointNext team who can monitor, manage and maintain your customers entire server, storage and networking environment, including 3rd party products. PointNext Complete Care allows you to build the support services that work for you and your customers. Retain your own support & service capabilities or mix and match PointNext services. The choice is yours.
Complete Care features:
Help your customers upgrade their infrastructure as they grow with HPE PointNext Lifecycle Services. Offer them a simple path to upgrade and refresh equipment and help them sustainably unlock value from retiring assets with HPE buy-back and recycling programs. Lifecycle Services features:
Offer PointNext Tech Care to your customers and earn with Engage and Grow.
Attach a Complete Care Starter Pack to each product at point-of-sale, and earn 1000 points. Attach Service Credits, Nimble Migration or extend contract terms, for each service and option you add you’ll earn Engage and Grow Points.
For Complete Care and Lifecycle Services, talk to your local ALSO representative for options and pricing.
